Refund policy

30-Day Satisfaction Guarantee

We want every 3 Paws Brew Co. customer to enjoy their purchase. Please contact us at hello@3pawsbrew.com within 30 days of delivery if your order arrives damaged, incorrect, or you are not satisfied with your purchase. We will review the issue and work with you on an appropriate replacement or refund.

Coffee and Tea

Because coffee and tea are consumable food products, we cannot accept physical returns. If your coffee or tea arrives damaged, incorrect, or has a quality issue, please contact us within 30 days of delivery. We may request photographs of the product, packaging, shipping label, or damage so we can properly review your request.

Merchandise

Non-consumable merchandise may be eligible for return within 30 days of delivery. Items must be unworn, unused, and in their original condition and packaging. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us promptly at hello@3pawsbrew.com with your order number and photographs of the item and packaging.

Order Changes and Cancellations

Orders are sent to our fulfillment partners shortly after they are placed. If you need to change or cancel an order, contact us immediately. We will make every effort to help, but changes and cancellations cannot be guaranteed once fulfillment has begun.

Refunds

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for your bank or credit card provider to process and post the refund after it has been issued.

Certain items, including gift cards and personalized or custom-made products, are not eligible for return or refund unless they arrive damaged, defective, or incorrect.

Questions

For questions regarding an order, replacement, return, or refund, contact:

3 Paws Brew Co.
Email: hello@3pawsbrew.com
Phone: (908) 349-0221